Brexit Update | International Delivery

As the UK has exited the European Union on 1st January 2021. We are making changes within our business to help manage this period, there will be some delays to some international orders. We have detailed the changes below, if you have any further questions please contact our Customer Service team.

Changes For International Customers

Customs & duty

All orders delivered outside the UK may be subject to import duties and taxes. These costs are levied once a shipment reaches your country and payment may be necessary to release your order from customs on arrival. International customers will need to take responsibility for any import duties.

Returning your item

From 1st January 2021, returns from EU countries will be subject to UK VAT (20%) for goods valued at £22 or more and EU customers will now be required to complete customs declarations to import the goods into the UK. In addition, import duty may be payable on goods valued over £135.

Order dispatch  

We are currently experiencing a delay with international orders being processed. We are investigating as a matter of urgency and hope to have this issue resolved soon. In the meantime, you can still place an order with us, but it may take longer to arrive. You will be notified by your courier when your order is dispatched. We are very sorry for the inconvenience, and hope to be operating fully again soon.