The Dartington Price Promise & Our No Quibble Guarantee

As the manufacturer and supplier of Dartington crystal and glass we want to offer our customers an unbeatable product choice and service capability. If you find the same product from an authorised online UK Stockist for sale for less (including any delivery costs) we will match the price.

Subject to following conditions:
Product must be new, complete with packaging and available from stock in the UK.
Only applies to first quality stock only - e.g. not to seconds or damaged.
Excludes Factory Shop outlets, eBay, other auction sites, private member websites or subscription services (ie Amazon Prime).

Should you find an item to price match please click here to complete this form »
Or email us at websales@dartington.co.uk and advise us of the website or URL link that features the item and price you wish us to match.
We will quickly check it and adjust our price to you as applicable.
We are not able to make a refund (to match someone else's price) for a purchase already made.
We reserve the right to refuse an order where we are unable to reasonably match a price.

Our No Quibble Guarantee

If any product arrives damaged or faulty we'll replace it without question (Excluding goods sold as Slightly Imperfect). If you decide you do not want the product when you receive it, please return it to us within 14 days (in saleable condition) and we will refund the cost of goods excluding postage.

Christmas Extended Exchange Policy

Making it easier to buy your Christmas gifts at Dartington Crystal.
For Christmas we have extended our Exchange policy as we know many items are being given as gifts, the recipients can exchange gifts that are unsuitable 30 days after Christmas.
The rest of our Exchange and Returns policy still applies.