Glass Repair Service

At Dartington Crystal we offer a repair service for edge chips plus replacement glass decanter stoppers.

We can repair Dartington items and those from other crystal and glass makers.

Please see prices and more information below:

Glass re-grinds £5.50 (per glass)
Vase re-grinds £6.50 (per vase)
Bowl re-grinds £7.50 (per bowl)
Replacement glass stoppers £10 (Please note we need the decanter sent to us so that we can ground the stopper to fit the decanter correctly)

If your glass, vase or bowl has a chip in the rim, we can re-grind the chip out of the rim, so that the rim is smooth again. Some chips may be to big to repair in this way.

Carriage Charges

We ask the customer to safely pack and send the repair to us. There will be a carriage charge of £7 to send the repair back to the customer via our courier service.

*Repairs are sent back entirely at the customers own risk

*Lead time is approximately 4-6 weeks

As well as edge chips Dartington can sometimes repair other damaged crystal items. In order for us to assess your item, please email us a picture clearly showing the damage, before sending the item to us. Please send the email to tours@dartington.co.uk and we will get back to you as soon as we can with a repair order number and estimated cost. If you wish to go ahead with the repair please send the item to us and write your repair order number on the outside of the box so that it is clearly visible.

Please make sure that you print off the repair form below, fill out all the fields and then include the repair form inside the package that you send back to us.

Please send your item to the following address.

FAO: Repairs Department (Tours)

Dartington Crystal

Linden Close

Torrington

Devon

EX38 7AN

Once we have received your item we will call you to take the payment then process your repair. Please note repairs can take between 4 - 6 weeks.

Should you have any questions, please email tours@dartington.co.uk

Please print off the repairs form to include in your parcel here ยป