Delivery & Returns

Placing an order by Phone

If you would like to place an order by phone or would like any assistance with an order please call us on: Websales Customer Service +44 (0)1805 626221.

Order as much as you like and pay just one standard delivery cost.

*Please leave delivery instructions in the notes comments box in the checkout when you place your order with us, so your order can be left for you in a safe place, otherwise our Courier will take it back to their depot for you to arrange another delivery date.

Here are our delivery options - If you have any questions please do ask here,  we are always happy to help.

  £4.99      Majority of UK Mainland Standard 3-5 business days
   Free       Majority of UK Mainland Standard delivery for all orders over £50 ****
  £5.99       UK Mainland Next Day* business days only, placed before 12 noon.
  £22.99      UK Mainland Saturday Delivery*, orders placed before Friday 12 noon.
  £20          UK Scottish Highlands & Islands**
  £29          UK Northern Ireland, Isles of Scilly & Man & Isle of wight**
  £55          UK Channel Islands***
  £23          Ireland
  £30          Belgium, Germany, Spain, France, Greece, Hungary, Italy, Netherlands, Poland, Portugal & Sweden.
  £43          Bulgaria, Czech Republic, Denmark, Finland, Norway, Slovakia, Turkey & Malta.
  £45          USA, Switzerland & Canada.
  £65          Rest of World, New Zealand & Australia.

 

Please note FedEx do not deliver to Cuba or the Turkish Republic Of Northern Cyprus.

*The UK Next Day delivery service applies to orders placed before Noon (12pm) Monday – Friday and will be delivered the next business day. Orders placed after Noon on Friday and orders placed before Noon on Monday will be delivered on Tuesday. For UK deliveries outside of Mainland UK your order will be sent on an Express Service please allow an extra business day for delivery to arrive. We do not deliver on Weekends & Bank Holidays; your order will be delivered the next business day. Delivery times cannot be guaranteed but your order will be delivered between 9am – 6pm. Please note UK Next Day delivery is only available to Mainland UK.
** For UK Channel Islands, Isles of Scilly, Isle of Man & Isle of wight we can provide a cheaper service using Royal Mail - please contact us and we will be happy to arrange this for you. Please note though that we cannot send all orders via Royal Mail as there is a weight and size restriction. 
*** Delivery prices and promotions shown on this page apply to all Website Orders and Phone Orders placed with our Website team. Orders placed with our Corporate & Trade Departments may have different delivery costs.
**** Please note Free delivery does not apply to Trade Orders. Sale items can only be delivered to a UK Mainland address.  

Please be aware that personalised orders can take up to 5 working days. Should you require an engraving more urgently please call us on +44 (0)1805 626221 (9am-5pm) and we try to help as much as possible.

 

International Delivery Service

Dartington Crystal pieces can be delivered Internationally with ease, with just one price for postage no matter the quantity or weight*, what's more, if the shipping address is outside of the EU we can remove the UK VAT making your gift even more cost effective. View our delivery rates.

Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.

*Please note should the delivery cost incurred by Dartington Crystal from the courier be greater then the actual delivery charge of your own order we will need to contact you and potentially cancel the order if it is not viable to dispatch.

 

 

Shipping & Delivery >>
Privacy & Security >>
Returns & Replacements  >>
Ordering  >>
Payment, Pricing & Promotions  >>
Viewing Orders & Updating Account Information  >>

 

Shipping & Delivery

We ship to any UK address and Internationally. For delivery rates and more information see here. .

Privacy & Security

We are committed to protecting your privacy. We use the information we collect on the Dartington Crystal on-line site to process and fulfil your orders and notify you of your order status. From time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you. By entering into an agreement with us when you placed an order, subscribed to our newsletter, entered a competition, prize draw or used a voucher code supplied by us or on our behalf, or joined our membership, you have consented to this use of your data. You may ask us at any point not to share your information with third parties for this purpose, by contacting websales@dartington.co.uk.
The Dartington Crystal online store is operated by:
Dartington Crystal (Torrington) Ltd
Torrington
Devon
EX38 7AN
ENGLAND
[T] (0)1805 626262 [E] enquiries@dartington.co.uk

What are cookies? Cookies are tiny text files stored on your computer when you visit certain web pages. Dartington.co.uk uses cookies to keep track of what you have in your basket and to remember you when you return to our site. To order products at Dartington.co.uk, you need to have all cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers 'cookies' enabled, but see below for help to turn on 'cookies' should you need to. Please note: 'Cookies' cannot harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing. We do have relationships with carefully selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites). If you're not sure of the type and version of web browser you use to access the Internet: For PCs: Click on 'Help' at the top of your browser window and select the 'About' option. For Macs: With the browser window open, click on the Apple menu and select the 'About' option.


Returns & Replacements

If any product arrives damaged or imperfect we'll replace it without question - Excluding goods sold as Slightly Imperfect. 
Just in case friends and family had their heart set on a different piece of Dartington Crystal, we are please to provide an extended exchange and returns policy during the Christmas period. Any pieces purchased as gifts will have 30 days from December 25th to return the item to us. Giving the recipient time to return the item and exchange for their favourite piece. Postage costs are non-refundable.

Normal exchange policy will apply from December 26th: If you decide you do not want the product when you get it, please return it to us within 14 days (in saleable condition) and we will refund your money. If you wish to return an item, it must be in full saleable condition, in its original box and state.


Unless there was an error on our part in despatching your order, or the goods were faulty, your refund will be exclusive of delivery charges. In the event of faulty or damaged goods, reasonable postage costs incurred in the return, as well as the original delivery charges will be refunded on proof of the cost of return carriage. If you have any questions regarding returns please contact us here, call us on +44 (0)1805 626262 or fax on +44(0)1805 626263
The address to send returns to is:
Internet Returns Department
Dartington Crystal (Torrington) Ltd
Torrington
Devon
EX38 7AN


Ordering

All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled, you will be offered an alternative or given a full refund. The majority of our orders are packaged in Dartington branded boxes. We will take all care within our power to keep your order and payment details secure. In the unlikely event that your goods are lost in transit or arrive damaged, please notify us by emailing us an image of the broken item, along with your order number to websales@dartington.co.uk within 14 days of your original date of purchase.

Payment, Pricing & Promotions

 

The following terms and conditions apply to all transactions on the Dartington Crystal web site. Please read them carefully and print a copy for your records. All prices shown are pounds sterling and include UK VAT. All other prices shown in different currencies shown are indicative only, based on third party currency rates that we can not accept responisibilty for. The actual cost to you will be the £ Sterling charge to your credit / charge card converted to your local currency by your card provider on the day that your account is charged. Conversion rates shown are for indicative purposes only. We reserve the right to change any advertised price before you place an order. Payment can be made by any major credit, debit card or via paypal. Payment will be debited from your account before the despatch of your order. For your protection, all credit card transactions are routed through our secure payments provider. The purchaser is liable for any import duties or local taxes that may apply.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
No contract for the sale of any product will subsist between you and Dartington Crystal until Dartington Crystal dispatches the product(s) ordered.

For sales applicable to the State of California USA Prop 65 WARNING: Consuming food or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead - a chemical known to the state of California to cause birth defects or other reproductive harm.

 

Cookies

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research. Click here for more information on selecting or deselecting 'Cookies'.

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).



Viewing Orders

Customers can access their account information through the My Account button in the top left of each screen to manage the information held within. Should you have any difficulties accessing this please



More information...

Read the story of how Dartington Crystal started and ongoing success >>
Meet our prestigious designers >>
See how we make make Dartington Crystal here in Devon >>
Peace of mind with our no quibble guarentee for purchases made through our website >>
Our delivery rates and information for the UK and Worldwide >>
Everything you need to know about customer orders through Dartington.co.uk >>