Our No Quibble Guarantee
If any product arrives damaged or faulty we'll replace it without question (Excluding goods sold as Slightly Imperfect). If you decide you do not want the product when you receive it, please return it to us within 14 days (in saleable condition) and we will refund your money.
Slightly Imperfect Terms of Sale
Sale item glasses can not be returned or exchanged due to hand crafted imperfections as they are sold as seconds. Although Dartington Crystal is hand made to exacting standards, hand-crafting can never be perfect. Small imperfections can sometimes occur yet these 'slightly imperfect' pieces are still supremely functional and offer great value, but should your order arrive damaged we will replace subject to our standard terms and conditions.
Unless there was an error on our part in despatching your order, or the goods were faulty, your refund will be exclusive of delivery charges. In the event of faulty or damaged goods, reasonable postage costs incurred in the return, as well as the original delivery charges will be refunded on proof of the cost of return carriage. If you have any questions regarding returns please contact us here, call us on +44 (0)1805 626262 or fax on +44(0)1805 626263.
The address to send returns to is:
Dartington Crystal (Torrington) Ltd
All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled, you will be offered an alternative or given a full refund.
We will take all care within our power to keep your order and payment details secure.
In the unlikely event that your goods are lost in transit or arrive damaged, please notify us using the.