Delivery Information and Tax

Placing an order by Phone

If you would like to place an order by phone or would like any assistance with an order please call us on: Websales Customer Service +44 (0)1805 626221.

Order as much as you like and pay just one standard delivery cost.

*Please leave delivery instructions in the notes comments box in the checkout when you place your order with us, so your order can be left for you in a safe place, otherwise our Courier will take it back to their depot for you to arrange another delivery date.

Here are our delivery options - If you have any questions please do ask here,  we are always happy to help.

  £4.99      Majority of UK Mainland Standard 3-5 business days
   Free       Majority of UK Mainland Standard delivery for all orders over £50 ****
  £5.99       UK Mainland Next Day* business days only, placed before 12 noon.
  £22.99      UK Mainland Saturday Delivery*, orders placed before Friday 12 noon.
  £20          UK Scottish Highlands & Islands**
  £29          UK Northern Ireland, Isles of Scilly & Man & Isle of wight**
  £55          UK Channel Islands***
  £23          Ireland
  £30          Belgium, Germany, Spain, France, Greece, Hungary, Italy, Netherlands, Poland, Portugal & Sweden.
  £43          Bulgaria, Czech Republic, Denmark, Finland, Norway, Slovakia, Turkey & Malta.
  £45          USA, Switzerland & Canada.
  £65          Rest of World, New Zealand & Australia.

 

Please note FedEx do not deliver to Cuba or the Turkish Republic Of Northern Cyprus.

*The UK Next Day delivery service applies to orders placed before Noon (12pm) Monday – Friday and will be delivered the next business day. Orders placed after Noon on Friday and orders placed before Noon on Monday will be delivered on Tuesday. For UK deliveries outside of Mainland UK your order will be sent on an Express Service please allow an extra business day for delivery to arrive. We do not deliver on Weekends & Bank Holidays; your order will be delivered the next business day. Delivery times cannot be guaranteed but your order will be delivered between 9am – 6pm. Please note UK Next Day delivery is only available to Mainland UK.
** For UK Channel Islands, Isles of Scilly, Isle of Man & Isle of wight we can provide a cheaper service using Royal Mail - please contact us and we will be happy to arrange this for you. Please note though that we cannot send all orders via Royal Mail as there is a weight and size restriction. 
*** Delivery prices and promotions shown on this page apply to all Website Orders and Phone Orders placed with our Website team. Orders placed with our Corporate & Trade Departments may have different delivery costs.
**** Please note Free delivery does not apply to Trade Orders. Sale items can only be delivered to a UK Mainland address.  

Please be aware that personalised orders can take up to 5 working days. Should you require an engraving more urgently please call us on +44 (0)1805 626221 (9am-5pm) and we try to help as much as possible.

 

International Delivery Service

Dartington Crystal pieces can be delivered Internationally with ease, with just one price for postage no matter the quantity or weight*, what's more, if the shipping address is outside of the EU we can remove the UK VAT making your gift even more cost effective. View our delivery rates.

Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.

*Please note should the delivery cost incurred by Dartington Crystal from the courier be greater then the actual delivery charge of your own order we will need to contact you and potentially cancel the order if it is not viable to dispatch.

 


Price Promise

For more information view our Price Promise.


Exchange & Returns Policy

If any product arrives damaged or imperfect we'll replace it without question.

For more information view our customer order information.

Please be aware that we are unable to amend or cancel personalised orders once made due to the specific nature of each piece.

Christmas Extended Exchange Policy

Making it easier to buy your Christmas gifts at Dartington Crystal. For Christmas we have extended our Exchange policy as we know many items are being given as gifts, the recipients can exchange gifts that are unsuitable 14 days after Christmas.
From 11th November to 23rd December all items purchased via www.dartington.co.uk as Christmas gifts can be exchanged for either goods or a Dartington gift card to the same value.
The rest of our Exchange and Returns policy still applies.

 


UK VAT (Tax) 

All prices on this website are shown with UK Value Added Tax included. If the shipping address is outside the EU, we are able to deduct the Tax at the check out for you automatically.

Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.


 

British Forces PO addresses

We do deliver to British Forces Post Office addresses. The charge for BFPO delivery is £4.99, this covers the cost of delivering your parcel to the BFPO sorting office. Please note that the facilities at the BFPO are restricted to Service personnel, entitled civilians and their dependents serving in the HQ, its outstations and the local British Embassy.

Please select our Standard UK Mainland Delivery £4.99 service when purchasing through our checkout pages on this website.

Proof of delivery is not available with this delivery service. Please also note that certain areas carry specific weight restrictions and parcels over these weight limits are automatically returned to us. For further information on deliveries to British Forces postal addresses please visit www.bfpo.mod.uk.


 

Find out more...

Read the story of how Dartington Crystal started and ongoing success >>
Meet our designers >>
See how we make Dartington Crystal here in Devon >>
Peace of mind with our no quibble guarantee >>
Delivery information for the UK and Worldwide >>
Ordering via our online shop Dartington.co.uk >>