Delivery Information and Tax
Placing an order by Phone
If you would like to place an order by phone or would like any assistance with an order please call us on: Website Sales Orders: +44 (0)1805 626221.
Delivery charges made simple.
Order as much as you like and pay just one standard delivery cost.
Here are our delivery options - If you have any questions please do ask we are always happy to help.
| £4.95 UK Mainland Standard (including Scotland's Highlands & Islands) 5-10 business days. |
| £7.95 UK Mainland Express 48 hour* (business days only, placed before 12 noon. Excludes Scotland's Highlands & Islands) |
| £20 Ireland and Northern Ireland |
| £40 Europe (including the Channel Islands, Isles of Scilly and Isle of Man**) |
| £45 USA and Canada |
| £65 Rest of world |
*Please note Express 48hr Deliveries to the Scottish Highlands and Islands may take longer as a specialist courier is required. Our 48 hour service may be switched off during Bank Holidays as we will not be able to complete orders within 48 hours.
** For Channel Islands, Isles of Scilly and Isle of Man we can provide a cheaper service using Royal Mail - please contact us and we'd be happy to arrange this for you.
Sale items can only be delivered to a UK Mainland address.
International Delivery Service
Dartington Crystal pieces can be delivered Internationally with ease, with just one price for postage no matter the quantity or weight, what's more, if the shipping address is outside of the EU we can remove the UK VAT making your gift even more cost effective.
Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.
Please note should the delivery charge incurred by Dartington Crystal be greater then the actual value of your own order we will need to contact you and potentially cancel the order if it is not viable to dispatch.
Exchange & Returns Policy
If any product arrives damaged or imperfect we'll replace it without question. For more information
UK VAT (Tax)
All prices on this website are shown with UK Value Added Tax included. If the shipping address is outside the EU, we are able to deduct the Tax at the check out for you automatically.
Please note if outside the EU, your countries Duties and Taxes are not included in the delivery rates and can be billed to the recipient upon delivery by the courier. Therefore please check your countries Tax and Duty terms before placing an order as the purchaser is liable for any import duties or local taxes that may apply.
British Forces PO addresses
We do deliver to British Forces Post Office addresses. The charge for BFPO delivery is £4.95, this covers the cost of delivering your parcel to the BFPO sorting office. Please note that the facilities at the BFPO are restricted to Service personnel, entitled civilians and their dependents serving in the HQ, its outstations and the local British Embassy.
Please select our Standard UK Mainland Delivery £4.95 service when purchasing through our checkout pages on this website.
Proof of delivery is not available with this delivery service. Please also note that certain areas carry specific weight restrictions and parcels over these weight limits are automatically returned to us. For further information on deliveries to British Forces postal addresses please visit www.bfpo.mod.uk.
Find out more...
